Answers before you begin
Frequently Asked Questions
Practical information about getting started, virtual counselling, appointments, cancellation and support.
How do I get started?
Start with a complimentary 15-minute consultation. It is an opportunity to discuss your needs, ask questions and determine whether ACW may be a good fit. If you decide to proceed, you will receive access to the client portal to complete intake forms before your first appointment.
Do you offer in-person sessions?
Asantewa Counselling & Wellness is a virtual practice serving clients across Ontario.
How long are counselling sessions?
Individual counselling sessions are approximately 50 minutes, while family or multiple-client sessions are approximately 90 minutes.
How does virtual counselling work?
After you get started, you will receive access to the secure client portal for intake forms, resources and virtual appointments. A reliable internet connection, compatible device and private space are recommended.
What if I need to cancel or reschedule?
ACW has a 24-hour cancellation policy. Cancellations or rescheduling requests made with less than 24 hours’ notice are subject to a CAD 75 cancellation fee.
Are sessions covered by insurance?
Services provided by a Registered Social Worker are often covered by extended health benefits. Please confirm coverage directly with your insurer. Receipts are provided for eligible sessions.
How is payment made?
Payment is currently accepted by e-transfer and is required before the scheduled session. Payment instructions are provided during booking.
Do you provide emergency or crisis services?
No. ACW does not provide emergency or crisis services. If you or someone else is at immediate risk of harm, call 911, visit the nearest Emergency Department, or call or text 988 in Canada.
Need urgent or emergency support?
Asantewa Counselling & Wellness does not provide emergency or crisis services. If you or someone else is at immediate risk of harm, call 911, visit the nearest Emergency Department, or call or text 988 in Canada.